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          1. Collection Agencies Industry Profile

            Report Page Length: 10-12
            Last Quarterly Update: 8/24/2020
            SIC Codes: 7322
            NAICS Codes: 561440
            Chapters Include:
            Industry Overview Trends & Challenges Industry Forecast
            Quarterly Industry Update Call Prep Questions Website & Media Links
            Business Challenges Financial Information Glossary & Acronyms
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            Excerpt from Collection Agencies Industry Profile

            Companies in this industry collect payments for claims on behalf of their clients. Major companies include Alorica, Encore Capital Group, iQor, PRA Group, and New Residential (all based in the US) as well as First Collect International (UK), Intrum (Switzerland), and NTT Finance (Japan).

            Worldwide, demand for collection services can be driven both by economic weakness, as consumers are challenged to repay debt, and economic strength, as the volume of transactions involving credit increases. Emerging markets in Asia are contributing to industry growth. The rise in cross-border transactions can also drive demand for debt collection services.

            The US collections industry consists of about 3,899 establishments (single-location companies and units of multi-location companies) with annual revenue of about $15 billion.

            COMPETITIVE LANDSCAPE

            Demand for collections services is driven by the volume of financial transactions and by the health of the economy. The profitability of individual companies depends largely on efficiency of operations. Large companies enjoy economies of scale in their ability to buy receivables portfolios. Small companies can compete successfully by providing superior customer service. The US industry is fragmented: the 50 largest companies account for about 45% of revenue.

            Competition may come from potential customers that can conduct their own collections in-house. In some cases, the size of a company's operations makes it profitable to do collections work internally.

            PRODUCTS, OPERATIONS & TECHNOLOGY

            Leading categories of debt handled by collection agencies include money owed to health care ...

             
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